SERVICE FULFILMENT POLICY

At kinubeauty.uk, we provide professional personal care services rather than physical products. As a result, no traditional shipping or parcel delivery is involved. This policy explains how appointments are confirmed and how our services are fulfilled.

1. No Physical Product Shipping

Our website offers professional services only.

Unless expressly stated otherwise, your purchase does not include the shipment or delivery of physical goods. Therefore, shipping charges, courier services, and parcel tracking are generally not applicable.

2. Booking Confirmation

Once your booking has been successfully submitted and payment (where required) has been completed, you will receive a booking confirmation via email or another available communication method.

Please review your appointment details carefully and contact us promptly if any corrections are required.

3. Service Fulfilment

Services are fulfilled at the agreed appointment date, time, and location selected during the booking process.

Depending on the service selected, appointments may be provided:

• At our designated service location;
• At an agreed client location where mobile services are available; or
• Through any other fulfilment method clearly specified during booking.

Customers are responsible for ensuring that accurate appointment information is provided.

4. Appointment Changes

If you need to change your appointment, please contact us as early as possible.

While we will make reasonable efforts to accommodate scheduling requests, changes are subject to availability.

5. Delays

Unexpected circumstances such as severe weather, traffic conditions, emergencies, or other events beyond our reasonable control may occasionally affect appointment times.

If a delay occurs, we will make reasonable efforts to notify you and arrange a suitable alternative where possible.

6. Customer Availability

Customers should be available at the agreed appointment time.

Failure to attend or be available for a scheduled appointment may result in cancellation or additional charges where permitted by applicable law and our booking terms.

7. Service Areas

Service availability may vary depending on your location.

Some appointment options may only be available within designated service areas. If a requested location falls outside our operating coverage, we will notify you before confirming the appointment.

8. Completion of Service

A service is considered fulfilled once the scheduled appointment has been completed or otherwise provided in accordance with the confirmed booking.

Any concerns regarding the completed service should be reported to us as soon as reasonably possible so that we can review and assist.

9. Contact Us

If you have any questions regarding appointment fulfilment or this policy, please contact us:

Email: info@kinubeauty.uk

Phone: +44 7888888866