At kinubeauty.uk, we are committed to providing professional and high-quality personal care services. This Refund Policy explains when refunds may be available for booked services.
1. General Policy
As we provide appointment-based services rather than physical products, traditional product returns do not apply.
Refund requests are considered based on the circumstances of each booking and in accordance with applicable consumer protection laws.
2. Appointment Cancellations
If you need to cancel an appointment, please contact us as soon as possible.
Where eligible, cancellations made before the scheduled appointment may qualify for a full or partial refund, depending on the timing of the cancellation and any preparation already completed.
Cancellation requests submitted after the scheduled appointment time or after the service has begun may not be eligible for a refund.
3. Provider-Initiated Cancellations
If we are unable to provide your scheduled service due to circumstances within our control, you may choose one of the following options:
A full refund; or
A rescheduled appointment at no additional cost.
Refunds will be processed using the original payment method whenever possible.
4. Dissatisfaction with a Service
If you are dissatisfied with a completed service, please contact us as soon as possible after your appointment.
We will carefully review your concerns and, where appropriate, may offer:
A suitable solution;
A complimentary adjustment where reasonable; or
A full or partial refund at our discretion and where permitted by applicable law.
5. Non-Refundable Circumstances
Refunds may not be available if:
You fail to attend your scheduled appointment without prior notice.
You arrive significantly late and the appointment cannot be completed.
Incorrect booking information was provided by the customer.
The requested service has already been fully completed.
6. Refund Processing
Once a refund has been approved, it will normally be processed within 5–10 business days, depending on your payment provider or financial institution.
Processing times may vary according to your bank or payment method.
7. How to Request a Refund
To request a refund, please contact our customer support team and include:
Your full name;
Booking reference (if available);
Appointment date;
A brief description of your request.
Our team will review your request and respond as promptly as possible.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Company: KINU BEAUTY LTD
Address: 79 Westfield Avenue Watford, England, WD24 7HF United Kingdom
Email: info@kinubeauty.uk
Phone: +44 7888888866
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